What if we could prevent a customer from ending up in the failure pile? Metrics can show us that customers stopped at a certain point in a process, chose not to buy, or didn’t make it through an ...

DEAR HARRIETTE: Since I was young, I’ve found that I’ve always had strange anxiety-induced habits — pulling at the edges of my hair, sucking my thumb, picking at scabs, etc. Over time, I’d find a ...

Have you ever wondered why certain emotions are triggered at certain times in our life? Have you ever felt guilt or remorse after a tirade with a coworker or friend? Have you ever wondered why ...

Researchers from the University of Geneva have found that witnessing negative behaviors triggers similar neural responses as smelling unpleasant odors, as opposed to feeling pain. Until now, two ...