Airbnb complaints seem to be on the rise. From griping about cleaning fees to complaining about the impact on neighborhoods and real estate markets, it seems like everyone has an opinion of the ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S ...

Many frequent travelers have Airbnb “horror stories” — tales of dirty bathrooms, inaccurate photos and unprintable bizarreness. Yet, while it’s easy to complain about these disappointing vacation ...