Zoom Communications has made a number of significant additions to its customer experience services portfolio, with a Workforce Engagement Management site designed to help boost employee engagement and ...

BENGALURU, KARNATAKA, INDIA, September 16, 2025 /EINPresswire.com/ -- ProHance, the next-gen AI-led Workforce Management and Operations Enablement platform built on ...

In a world first for the sector, EvaluAgent has unveiled a ground-breaking all-in-one software platform that is set to revolutionise how contact centres operate ...

AI-powered business communications company RingCentral today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact centre workforce management software solution. The acquisition ...

Sabio Group has today announced the launch of a new offering aimed at tackling how contact centres manage employee leave requests. The Sabio Time-Off application has been quite an incredible story.

In fact, as any contact centre manager will tell you, the real crises in contact centre workforce management arise when business processes, operations and marketing initiatives across the organisation ...

InVision Software’s cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local ...

The world of customer service is undergoing a transformation as contact centres grapple with rising expectations, omnichannel demands, and workforce volatility. Traditional workforce management (WFM) ...

The UK contact centre industry is failing to take advantage of a skilled pool of talent by not doing more to enable disabled, older people, parents and other mobility-restricted workers to work from ...

BENGALURU, KARNATAKA, INDIA, September 10, 2025 /EINPresswire.com/ -- ProHance, a new-age workplace analytics and operations enablement platform, has been recognised ...

ProHance can cater to requirements for front and back office across voice, transactions and blended queues which is very unique and not available in the market” - Saurabh Sharma, COO, ...