WASHINGTON, June 18, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, is proud to ...

Every company contracting with third-party service providers wants a provider that gives them a good price. On the surface, this is an obvious selection criterion that would put a provider in the ...

LONDON--(BUSINESS WIRE)--In a continually growing global economy with the advent of widespread digitization, the healthcare industry has been pushed to keep advancing and innovating. The creation of ...

Would it be a surprise to learn that recent studies show 89% of companies today compete primarily on the basis of customer experience, more than doubling since 2010? Digital service providers who meet ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers ...

We are seeing a paradox in customers’ relationships with their service providers, such as banks, utilities, and wireless carriers. In 2010, for the first time in six years, the percentage of consumers ...

The increasingly competitive Internet service industry offers consumers with more options than ever before, making it critical for home Internet service providers (ISPs) to differentiate their brand ...

In recent years, what sets companies apart isn't just price or product quality—it's customer experience. Without an effective one, companies everywhere stand to alienate their key customer bases and ...

Think about how many services you use on a daily basis. How often do you interact with the providers of those services? Do you look forward to those interactions? Do you think the providers look ...

Companies not listed as contact center service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data ...