ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and customer-focused strategies.

Five steps to organize your holiday returns - ‘Add a sticky note on each gift with the retailer's return deadline so you ...

ShipStation reports that transforming product returns into exchanges can enhance customer loyalty and streamline operations, despite potential challenges.

How you handle returns goes a long way toward defining how customers perceive your brand, and how loyal they will be. And nobody likes a return – it’s frustrating for the customer and costly for the ...

The biggest challenge to handling customer returns is simple: human nature. It doesn't matter if you're a retailer or a spelling bee contestant, no one likes to be told they've failed, and that's ...

You’ve done the best you can to ensure your product or service is great, but still, sometimes you receive refund requests. (Maybe a lot more often than you would like.) Unfortunately, customer returns ...

A small business's products can fail due to forces within or beyond the control of the customer. In either case, consumers have an expectation that a manufacturer or retailer will repair the product, ...

We are in the middle of an e-commerce boom that is far from busting: Holiday e-commerce sales are expected to hit between $210 billion and $218 billion, growing by as much as 15% over 2020's record ...

Do you return more things that you buy online or in-store? Dec. 24, 2013— -- About a third of all Internet transactions are returned by shoppers, according to the Wall Street Journal, so ...