ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and customer-focused strategies.

Five steps to organize your holiday returns - ‘Add a sticky note on each gift with the retailer's return deadline so you ...

How you handle returns goes a long way toward defining how customers perceive your brand, and how loyal they will be. And nobody likes a return – it’s frustrating for the customer and costly for the ...

The biggest challenge to handling customer returns is simple: human nature. It doesn't matter if you're a retailer or a spelling bee contestant, no one likes to be told they've failed, and that's ...

A small business's products can fail due to forces within or beyond the control of the customer. In either case, consumers have an expectation that a manufacturer or retailer will repair the product, ...

We are in the middle of an e-commerce boom that is far from busting: Holiday e-commerce sales are expected to hit between $210 billion and $218 billion, growing by as much as 15% over 2020's record ...

Do you return more things that you buy online or in-store? Dec. 24, 2013— -- About a third of all Internet transactions are returned by shoppers, according to the Wall Street Journal, so ...