COVENTRY, England--(BUSINESS WIRE)--Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced today that it has been named a finalist 15 times ...

MIAMI--(BUSINESS WIRE)--The Globee® Awards, organizers of the world’s premier business awards and business ranking lists, has named Sitel Group® as a Gold-Award winner in the 9th Annual 2022 Sales, ...

AUGUSTA, Ga., July 11, 2018 /PRNewswire/ -- Sitel Group, a leading global customer experience management provider that delivers more than 2.5 million customer experiences every day, announced today ...

About 70% consumers surveyed about their customer service preferences said they would rather speak to a human customer service representative than engage with a digital customer service rep or chatbot ...

Customer service business Sitel is opening a new location in Knoxville. Sitel manages other companies’ customer service through call centers and other mediums like customer service chats. The company ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...