Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Kahuna Labs Co-founder and CEO Sanjeev Gupta said, “I am absolutely thrilled to welcome Judith Platz to Kahuna Labs. Judith has been at the center of the most important shifts in customer support over ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

As holiday shopping season gets underway, many businesses are stepping up their focus on customer service. They spend millions of dollars developing customer-service practices that include employee ...

Unlike PCs, which can have a variety of things go wrong, an Xbox is a plug-and-play solution that just works. However, like any piece of technology, it’s not immune to the occasional issue. If ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...