Policies and procedures are the backbone of any organization. Too often, however, they don’t stick with employees in critical ...

AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

A research report, Analysis of the Effectiveness of Safety Training Methods, published earlier this year, explored a variety of training methods used in safety training. The authors noted that “the ...

The importance of using reward-based methods to train dogs is widely known, yet some people still use aversive methods. By definition, both reward-based and aversive methods work to change behavior, ...