See if any of this sounds familiar: You can’t find an easy way to cancel an unwanted subscription, so you let it continue for another month — telling yourself you’ll try again later. You feel rushed ...

Have you ever noticed how online accounts are incredibly easy to sign up for, but can be hair-pullingly difficult to close? Sometimes the Close Account option is right where you’d think it would be, ...

You’ve seen them before. Pop-ups with tiny X’s that make a window hard to close. Buttons and toggles in permissions boxes that are so confusing it’s difficult to understand what you’re agreeing to.