When clients of the cloud-based-software provider ServiceNow contact the company's customer support center, 80% of the cases — in the form of calls and chat messages — are handled without any human ...

In today’s business landscape, digital transformation and the assistance of skilled software companies are often necessary for growth and maintaining a competitive edge. Companies large and small turn ...

Offshoring and outsourcing software development has transcended its initial role as a cost-saving measure. Today, it's a strategic alliance between businesses and technology partners worldwide.

When developing software, we often think about the various features it will provide and how it will improve users’ efficiency. We seldom want to think about what hidden bugs the software might contain ...

Quarterly earnings results are a good time to check in on a company’s progress, especially compared to its peers in the same ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...