Many CEOs live in a delusional, fantasy world of what I call “bumper sticker values.” Bumper sticker values that look good on a boardroom wall. Or in an annual report. My favorite examples of bumper ...

When I started to write this article I originally titled it "Culture is not a four-letter word." It was intended to address the CEOs who think culture is a squishy, beer-for-lunch, feel-good concept ...

You may have seen them around town or in the news. Bumper stickers on Teslas broadcasting to anyone who looks: "I bought this before we knew Elon was crazy." You might assume it's there to prevent ...

United clearly has a culture of “nobody cares about passengers” or this incident could never have happened. But wait — on its website, United claims one of its core values is “warm and welcoming.” And ...