Recently, a CEO I know (I’ll call him Jeff) invited me to weigh in on a corporate strategy initiative that his company was undertaking. Jeff and his leadership team had been focused on day-to-day ...

When the going gets tough, the tough…hide out? That’s not exactly how the saying goes. Yet in healthcare, it’s easy for leaders to unwittingly avoid their employees if tough questions are swirling ...

Customers and clients expect quick and straightforward answers to their questions. One of the most effective ways small businesses can meet this expectation is by using video to address common ...

Supplemental questions are like the Lt. Colombos of the job search process. Remember that detective show starring Peter Falk? The confused-looking police inspector in the rumpled raincoat was famous ...

4 Critical Strategy Execution Questions That Executives Should Be Asking By Razat Gaurav You live it daily: shifting customer expectations, market dynamics, supply-chain issues, sociopolitical ...

Cybersecurity protection is a C-suite issue that is so fast-changing and technical, it’s hard for CEOs to properly manage.

A trio of experts offered a helpful suggestion for answering these all important questions in the pages of HBR recently. Why not steal a page from the corporate playbook and modify big business’s ...

All of a company’s CX efforts, from different programs to team building to execution, start with it’s CX strategy. Customer experience has a lot of moving parts and recent shifts in customer behaviors ...

Strategy is the “guiding lifeline” for approaching monster challenges. To deliver a strategy that fits the challenges of the modern era, the Biden team will have to answer some questions. Their ...