REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara, provider of the award-winning Automated CX Assurance Platform, today announced the release of its CX Test Automation Maturity Model-- an innovative, ...

"Analytics as a discipline has changed dramatically in the last five to 10 years – and for sure in the past five," says Anne Snowdon, chief scientific research officer at HIMSS. "With the explosion of ...

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer ...

The Cybersecurity and Infrastructure Security Agency on Tuesday published a second version of its Zero Trust Maturity Model, which updates implementation guidance for agencies across key pillars ...

To truly be effective, a cybersecurity program must continually evolve and improve. The problem is, many organizations don’t have a clear sense of where they are today and how to improve for tomorrow.