Empathy—the ability to truly feel and understand what someone else is going through—is at the heart of what makes us human. It’s what connects us, helps us build relationships with other humans, ...

In a previous post, I proposed that well-being comes from feeling connected to or one with the here-and-now, people, and the world, while being unwell comes from feeling disconnected or isolated from ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...