Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Corporate investments in IT technology are ...

UKG, a leading global AI platform for HR, pay, and workforce management, is proud to announce a new multi-year partnership with The Aston Martin Aramco Formula One Team™. UKG will join the team as its ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

Radio frequency identification (RFID) technology has applications across various industries, from retail inventory tracking to health care asset management. Recently, organizations have begun ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...