FILE - Air Canada check-in screens are seen at the Ottawa International Airport in Ottawa, Ontario, May 16, 2020. (Justin Tang/The Canadian Press via AP, File) OTTAWA, Ontario (AP) — Air Canada and ...

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline's bereavement travel policy.

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline’s bereavement travel policy.

The Air Canada check-in area inside Terminal 1 of Toronto Pearson International Airport is pictured in Mississauga, Ontario, Wednesday, Aug. 13, 2025. Arlyn McAdorey / AP Air Canada’s more than 10,500 ...

In a warning to global carriers adopting AI for customer service platforms, Air Canada lost a small claims court case against a grieving passenger when it tried and failed to disavow its AI-powered ...