AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Feedback loops drive real action in customer experience — here’s how the best brands turn insight into impact.

Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

Customer service platform Zendesk completed acquisition of AI-native analytics company HyperArc to enhance its data insights offerings.

Figma has announced custom domain support for its Figma Sites feature. According to company officials, the new capability ...

Fast, personal digital experiences don’t happen by accident, they take clean data, cross-team trust, and a shared plan for ...

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups.

Composable and hybrid stacks offer flexibility. Modern tech architectures help companies integrate tools more easily and evolve without disruption. Business-first strategies drive better outcomes.