Business communications platform provider 8x8 has made its 8x8 Workforce Management, allowing organizations to forecast, schedule, and staff their contact centers across voice, chat, email, and other ...

Workforce Management is now a standard capability of every 8x8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost.

Unveiled at UKG Aspire 2025, Rapid Hire is available for UKG customers today, and Dynamic Labor Management will be available in the first quarter of 2026.

Effectively handling a team of employees could potentially feel like directing a symphony; you will want all and everyone ...