Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

Starbucks Corporation ( SBUX) Q4 2025 Earnings Call October 29, 2025 4:15 PM EDT ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

By Sharmila Ravi, SVP in Card Technology at Capital One When a customer taps “Make a Payment” in a mobile app, they expect ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

One of the important things that can be gleaned from testing generative AI is that metrics alone, though they can be ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

SOUTH EUCLID, Ohio (WOIO) - A customer who is unsatisfied with their service may ask to speak with the manager... but police said this South Euclid suspect is accused of assaulting employees with ...

BEAUFORT, S.C. (WCSC) - Some Beaufort County residents may find themselves unable to call 911 because of a recently reported outage. The Beaufort County Sheriff’s Office said it learned at 9:50 a.m.