By Sharmila Ravi, SVP in Card Technology at Capital One When a customer taps “Make a Payment” in a mobile app, they expect ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Human-centric AI is a practical leadership strategy and framework that can reduce risk, accelerate adoption and build durable ...

Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

The fraud was happening at the Popeyes Louisiana Kitchen in Palm Coast, Florida, and involved two employees, the Flagler County Sheriff’s Office said in a news ...

Abstract: Aiming at the problem that the transmission of demand response information is difficult to meet the quality of service requirements of future demand response services in terms of real-time ...

SOUTH EUCLID, Ohio (WOIO) - A customer who is unsatisfied with their service may ask to speak with the manager... but police said this South Euclid suspect is accused of assaulting employees with ...

BEAUFORT, S.C. (WCSC) - Some Beaufort County residents may find themselves unable to call 911 because of a recently reported outage. The Beaufort County Sheriff’s Office said it learned at 9:50 a.m.

COLUMBUS, Ga. (WTVM) - Former Columbus City Manager Isaiah Hugley officially announced his candidacy for mayor Monday, nearly five months after being terminated from his position by the city council.

Paulson advocates for more rate cuts to support employment Fed cut rates in September, more cuts expected Paulson sees tariffs raising inflation but not persistently Oct 13 (Reuters) - In her first ...

VERSAILLES, Ky. (WKYT) — October is Breast Cancer Awareness Month. The American Cancer Society estimates doctors will diagnose more than 300,000 new cases of invasive breast cancer in women this year.

KANSAS CITY, Mo. (KCTV) - What started as a simple idea turned into a moment Kansas City will never forget. Thousands spent their Saturday at “Tucker’s Parade,” waving signs and cheering for a brave 3 ...