By Sharmila Ravi, SVP in Card Technology at Capital One When a customer taps “Make a Payment” in a mobile app, they expect ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

The fraud was happening at the Popeyes Louisiana Kitchen in Palm Coast, Florida, and involved two employees, the Flagler County Sheriff’s Office said in a news ...

SOUTH EUCLID, Ohio (WOIO) - A customer who is unsatisfied with their service may ask to speak with the manager... but police said this South Euclid suspect is accused of assaulting employees with ...

BEAUFORT, S.C. (WCSC) - Some Beaufort County residents may find themselves unable to call 911 because of a recently reported outage. The Beaufort County Sheriff’s Office said it learned at 9:50 a.m.

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

LAKE CHARLES, La. (KPLC) - Dozens of customers of a Lake Charles used car dealership still have not received their titles after several months. We reported earlier this month that some people who ...

Lisa Jarvis is a Bloomberg Opinion columnist covering biotech, health care and the pharmaceutical industry. Previously, she was executive editor of Chemical & Engineering News. Health Secretary Robert ...

What happens when a trusted tech brand makes a decision that fundamentally alters how its products are used? For Synology, the answer is unfolding in real-time, as its recent move to eliminate ...

MISHAWAKA, Ind. (WNDU) - If you’re a Mishawaka Utilities customer, here’s a scam alert you’ll want to know about. According to officials, the city has received several reports of fake phone calls ...