Both Sephora and Ulta Beauty rely on younger customers and that makes changing their return policies to make them tighter a ...

This week on the GeekWire Podcast, my guest is Brad Anderson — an engineering and product leader who spent more than 17 years at Microsoft and is now approaching five… Read More ...

Sephora's approach to customer service as a deterrent against theft may contribute to the behavior some shoppers, like the OP, perceive as surveillance. According to the Umansky Law Firm, Sephora ...

The Growth Dilemma is about how to manage relationships between customer segments. As brands grow and attract new customers, ...

AI is affecting virtually every aspect of every company. The customer experience is no exception. Innovative, forward-thinking brand strategists and CX experts are seizing the opportunity to rethink ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Despite the rise and convenience of ecommerce, shoppers still largely prefer to shop in-store, with a March 2025 YouGov poll ...

Kiran Thankaraj's work at Sephora demonstrates what's possible when technical mastery meets strategic foresight.

These top-rated foundations for acne-prone skin offer amazing coverage to quickly conceal blackheads, whiteheads, and cysts ...