Microsoft is removing what's been called a "licensing tax" to encourage wider access to sales and customer service data via the Teams collaboration app. But integration remains a work in progress, ...

Microsoft has made updates across its Microsoft 365 portfolio, spanning Microsoft Teams, Dynamics 365 along with various others that are more integrated than before. Teams and Dynamics 365 now partner ...

Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting ...

Microsoft is building collaborative apps to further integrate Dynamics 365 with Microsoft Teams. It continues Microsoft's push to make Teams the modern user interface for its entire ecosystem. This ...

CRMs are ubiquitous in modern business, with 91 percent of companies with more than 10 employees using them to support their sales and marketing teams and improve their chances of winning new business ...