Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Old CX metrics miss tone, safety and trust. The EVALS+ Pyramid shows CX leaders how to evaluate AI where it counts.

Federal agencies are under growing pressure to deliver services that are not just efficient—but also intuitive, accessible and user-friendly. Achieving a truly “frictionless” customer experience (CX) ...

Saudi Arabia introduces new regulations for fine dining establishments to enhance service quality, dress codes, and dining ...

American Banker's Frictionless Fraud report finds not all institutions are well assured their customer verification tools can keep up with new schemes.

In boardrooms and innovation hubs worldwide, artificial intelligence (AI) is no longer a distant promise, it’s a current ...

PublicTechnology explores the tax agency’s ambitious vision for the coming years, including ‘automating tax where possible’, investing in new analytics technology to help combat fraud, and upgrading a ...

Verizon is deeply undervalued, trading at under 10x FCF and earnings, with a 6%+ dividend yield and decades of dividend ...

Authorization enables government agencies and organizations requiring FedRAMP-authorized software to drive frictionless & secure IAM for citizens, business customers, partners, and AI agents ...

RingConn, a leading smart ring innovator, has officially launched its flagship Gen 2 Smart Ring and accessories on ...

Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA) has once again made India proud by securing a spot among ...