Effective management of essential retail provisions of in-store essentials such as packaging and hangers can save costs and ...

AI processes may not be the headline-makers, but they’re the backbone of how organisations create value, manage risk, and serve customers at scale ...

Adopting AI with FinOps principles in mind grants financial visibility, alignment across teams, cost control and the ability ...

For all the advances in chat, email and bots, people turn to voice when it really matters, whether frustrated, confused or in ...

The gap between AI's evolution and regulatory frameworks isn’t a reason to delay action: it is precisely why organisations ...

There are powerful opportunities for service workers and AI to develop a two-way relationship in an era reshaping customer ...

The organisations gaining the greatest benefit from AI are the ones whose leaders understand it well enough to apply it where it truly matters ...

With ticket prices for the Royal Opera House’s latest production topping £400 per ticket, the practice of “dynamic” pricing has once again come under scrutiny, with customers accusing companies of ...

As brands face rising customer expectations and rapid AI adoption, the need for clean, connected, real-time data has never been greater. This marketing AI transformation guide breaks down how CDPs are ...

AI won’t fix digital experience if your foundations are broken. Rebecca Crook at MSQ DX explains why AI and strategy must always go hand in hand Here’s an uncomfortable truth: most boardrooms are ...

Raul Bravo at Outsight explains how to transform visibility and security across retail and supply chain operations using 3D Motional Digital Twins Organised robberies have always depended on ...