Anna has extensive experience in enhancing employee engagement and talent management within diverse North American enterprises. She is skilled in leveraging data-driven insights and critical thinking ...

Social Setting In a Tuesday session Dave Stein, principal with Stein Consulting Group, shared results of a team collaboration "shootout" in which he compared top apps, and on Wednesday I hosted a ...

Preview this pair of sessions rounding up “boots on the ground” perspectives from professionals who have migrated their UCaaS or voice systems.

Everyone following AR/VR has been waiting for the “iPhone moment,” when the technology finally reaches a place where the mass market “gets it” and then actually obtains it. Did Apple just pull it off?

Explore the latest news and expert commentary by Mark J. Fletcher, ENP, brought to you by the Contributor of No Jitter ...

By applying AI and advanced analytics beyond the walls of the contact center, service organizations can get smarter about customer interactions.

Lee Balaklaw, MD, MBA is president of Schooley Mitchell of Louisa, a franchisee of Schooley Mitchell. He is a business optimization consultant, and cost reduction specialist.

There’s potential for great good with a decentralized Web – and great risk. Whether people consider the risk as they develop Web3 will determine whether it’s really great.

A director of people analytics explains how to reinvent employee engagement through the use of opinion surveys.

A modernized contact center will never succeed solely based on technology. Instead, technology must pair with a willingness to experiment and the inclusion of agents in solution design.

Salesforce’s Dreamforce event brings a Slack update and more Slack-First capabilities for Salesforce.

This week we share announcements around SD-WAN solutions, a Microsoft Teams integration, meeting room technology, SMS and video APIs, and a virtual workplace platform.