Innovation, education and collaboration were the major themes of the 10th annual "Valley Made" Manufacturing Summit hosted by the San Joaquin Valley Manufacturing Alliance. This year's summit ...

RingCentral (RNG) announced RingWEM, a next-generation offering that leverages and extends the recent acquisition of CommunityWFM workforce ...

(NYSE: RNG), a global leader in AI-powered business communications, today announced RingWEM, a next-generation offering that leverages and extends the recent acquisition of CommunityWFM workforce ...

Managing any diverse workforce is a challenge, but companies that prioritize individual employees' needs and actively foster growth—in whatever form that takes—can unlock a real competitive advantage.

The company confirmed that organizational changes are being implemented “to better reflect how our guests interact with us ...

The internet and cable television provider has lost thousands of customers in recent years as it faces stiff competition ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Under the leadership of CEO Jen Morgan, who joined in August 2024, UKG’s executive team announced a major rebrand this week. The company, a provider of human capital and workforce management software, ...

The ongoing conversation around mass deportation has sparked a significant debate across various sectors of the American economy. Among the most affected is the dairy industry, which is heavily ...

FORT LEAVENWORTH, Kansas - As part of the Army Transformation Initiative, the Army Management Staff College is realigning and reforming Army Civilian Professional education. While several course ...

At an advocacy dialogue yesterday (23 September) on "Increasing Women's Participation in the Formal and Informal Sectors," experts called for stronger strategies to address barriers women face in the ...