Sephora's approach to customer service as a deterrent against theft may contribute to the behavior some shoppers, like the OP ...

Both Sephora and Ulta Beauty rely on younger customers and that makes changing their return policies to make them tighter a ...

This emphasis on customer experience has been further heightened by global events such as the Covid-19 pandemic. ... Sephora, for instance, ...

'Sephora is like mean girl utopia.' ... Donna’s clip was in response to a video from another Sephora customer who shared a similar experience. The original video came from Dr. Natasha Henry.

They are both loved by millions of Aussie shoppers – but when it comes to online customer experience, which brand truly comes ...

A Sephora customer warns others about buying gift cards from third-party sellers after hers got drained before she got the chance to use it. ... @alpal4everr’s experience isn’t rare.

With Sephora removing perfume and cologne from the shelves, the move “is a bit of a return to the status quo of an earlier era,” Elena Sheppard writes. CNN values your feedback 1.

There is no better way to find out what’s going on at retail than to actually visit stores, which is exactly what Retail TouchPoints had the chance to do while in Chicago this week for the Retail ...

Nearly 60% of store design teams say their top challenge is adapting store experiences to new shopper expectations, according to Retail TouchPoints research. But retail organizations are gathering ...

A review on Sephora's website went viral after a customer claimed that Sol de Janeiro's Body Butter attracts wolf spiders. The company has since denied the rumors.

With nearly 3,000 stores globally, Sephora has snagged the spot as one of the most popular beauty retailers in the world.. Yet, beyond the seemingly endless shelves of cosmetics and flowery ...