Sephora's approach to customer service as a deterrent against theft may contribute to the behavior some shoppers, like the OP, perceive as surveillance. According to the Umansky Law Firm, Sephora ...

AI is affecting virtually every aspect of every company. The customer experience is no exception. Innovative, forward-thinking brand strategists and CX experts are seizing the opportunity to rethink ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Despite the rise and convenience of ecommerce, shoppers still largely prefer to shop in-store, with a March 2025 YouGov poll ...

To build the right impact and loyalty in customer relationships, this means that businesses need to strike the right balance ...

Kiran Thankaraj's work at Sephora demonstrates what's possible when technical mastery meets strategic foresight.

These top-rated foundations for acne-prone skin offer amazing coverage to quickly conceal blackheads, whiteheads, and cysts ...

When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is ...

As AI advances, those who adapt and learn new abilities will thrive in the new setting and be able to offer higher-value jobs ...