Amazon Connect is an AI-powered application that provides one seamless experience for your contact center customers and users. It's comprised of a full suite of features across …

Jun 27, 2025 · Welcome to the ultimate AWS Connect guide – covering everything you need to know about one of the most reliable, flexible, and intuitive contact center solutions around.

Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and …

Jul 23, 2025 · The cloud telephony and contact center service AWS Connect commonly referred to as Amazon Connect, is provided by Amazon Web Services. Businesses construct call flows, …

Apr 29, 2025 · AWS Connect is a cloud-based contact center service offered by Amazon Web Services (AWS). It allows businesses to provide customer service through voice calls, chat, …

Jan 9, 2019 · Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to …

What is AWS Connect? In this essential guide, we’ll cover Amazon Connect key features, benefits, how to get started, pricing, frequently asked questions, and more.

Amazon Connect is a contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.

To use Amazon Connect we’ll need a user directory which we can create in the add instance wizard. Use a unique name for the URL like ai-services-workshop-<myname>. Create an …

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service across voice and chat at a lower cost than traditional …