Jul 21, 2025 · You can file your claim online or by giving us a call at 1-800-228-6855; if international, call collect at 1-303-273-6497. You will be asked certain questions about your claim at that time. The …

Jan 20, 2023 · I purchased it with my Amex platinum, went through the claims process and it took about a week. They basically just asked for the invoice and then credited the full amount to my statement.

Oct 30, 2025 · Once you gather the necessary information, you can initiate your American Express purchase protection claim over the phone by calling 800-228-6855 or online by following these steps: …

Apr 25, 2025 · American Express purchase protection covers the replacement cost of an item if it is damaged or stolen within 90 days of your purchase. Depending on your card, you’ll have either the …

Sep 26, 2025 · American Express offers a purchase protection perk on many of its cards that allows you to file a claim for reimbursement if an eligible item you bought with your card is accidentally damaged...

We require that you send us the following requirements in order to process your claim. You can upload these documents to your request using the upload function below.

May 6, 2025 · To dispute an American Express charge, log in to your American Express account online and search for the transaction to dispute, or call American Express customer service at 1 (800) 528 …

Jun 27, 2024 · On eligible purchases made with your eligible American Express card, if you accidentally damage an item or if it is stolen within 90 days of your original purchase, the company may cover the …

Oct 17, 2025 · I filed a purchase protection claim for a pair of shoes that got damaged within 3 months of purchase. Here was the Amex Platinum card process.

Jul 17, 2025 · With any Amex card, you’ll get either 90 or 120 days of purchase protection. If you need to file a claim, you can request up to $1,000 per occurrence (for all purchased items combined). When …